Ordering
Once you have completed your order online, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, you must immediately contact us by e-mail to sales@eclipsesverige.se.
Delivery times
Our normal delivery times are 1-4 days within Sweden unless otherwise agreed. Orders placed on weekends are sent on the following Monday at the earliest. If delays in delivery should occur (without us notifying you of a longer delivery time), you must contact us at the e-mail address: order@promotionab.se. For delivery conditions within Sweden, FCA (Free Freight Carrier) applies. For orders under SEK 200, a shipping fee of SEK 50 may be added.
Shipping
Shipping is charged with a unit price of SEK 195/shipment within Sweden. Products marked with "#" are actually subject to shipping, which is settled on the invoice. (not shown on order acknowledgement) For orders to be delivered outside Sweden, contact us for shipping prices and questions.
Return Policy
We comply with the law on distance contracts in accordance with the recommendations of the Swedish Consumer Agency. According to the Distance Contracts Act, the customer has the right to return ordered fault-free goods without giving any reason. Notification of this must be given as soon as possible, but no later than within fourteen (14) days of the item being received (does not apply to specially ordered items). The customer pays the return shipping himself. It is important that returns are sent by company package to our address as we do not have the opportunity to go to delivery points/terminals. For refund - enter your postal giro, bank giro, personal account or bank account number.
Applies to companies the Purchase Act.
Diverse
- No right of withdrawal on specially ordered products and prints.
- In the case of an agreed return, the cost of the actual shipping is charged by us. For companies, a return handling cost is added fn. 25% of the order value.